Refund Policies

At girlyday.shop, customer satisfaction is our priority. This policy explains when you may qualify for a refund, replacement, or return and how to request assistance.

⚠ All disputes must be submitted through the appropriate platform. Failure to follow the correct dispute process may affect your eligibility for refunds or replacements.

✅What Qualifies for a Refund, Replacement or Return

  1. Order Delays
    • USA: Eligible after 45 days from shipment.
    • Brazil: Eligible after 110 days due to customs processing.
    • Other Countries: Eligible after 100 days for selected shipping methods.
    • Please check with your local postal service before opening a dispute.
  2. Orders Not Received
    • If tracking shows "Delivered", refunds or replacements cannot be issued.
    • If your parcel was not received, a non-delivery certificate from your local post office may be required.
  3. Damaged Products
    • Full refund or replacement for severely damaged products.
    • Partial refund may be offered for minor cosmetic damage.
    • Packaging damage alone is not eligible for compensation.
    • Electronic products must be reported within 30 days of delivery.
  4. Incorrect or Missing Items
    • Full refund or replacement for incorrect products.
    • Partial refund or resend for missing accessories or non-essential parts.
    • For sizing concerns, please include a photo showing the measurements.
  5. Order Cancellations
    • Orders may be cancelled for a full refund before processing or shipment.
    • Customized or pre-order items cannot be cancelled after payment has been confirmed.

📩How to Submit a Request

Please provide the following where applicable:

  • Photos or videos showing the issue.
  • Screenshots of conversations or complaints (including date and details).
  • Return the product if requested by our support team.

⚠️Important Notes & Exceptions

  1. Dispute Deadline

    Claims should be submitted within 7 days of the delivery date or expected delivery date.

  2. Force Majeure

    We are not responsible for delays caused by events outside our control, including:

    • Natural disasters
    • Pandemics or epidemics
    • Customs inspections
    • War, civil unrest, or government restrictions
  3. Shipping Restrictions

    Refunds are not available for shipping methods that do not include tracking.

  4. Delivery Restrictions

    Some high-risk delivery regions may not qualify for disputes.

  5. Returns
    • Returns require prior authorization.
    • Unauthorized returns will not be accepted.
    • Items must be returned within 30 days of receipt.
  6. Service Products

    Services such as packaging or photography are non-refundable once completed.

  7. Non-Eligible Claims
    • Change of mind.
    • Product appearance differs from expectations without defects.
    • Customs delays or natural disasters.
    • Incorrect shipping address supplied by the customer.
    • Wrong item or size selected during checkout.

📌Additional Information

  • No disputes can be accepted once an order is marked as Closed.
  • Some economy shipping methods may not qualify for refund claims.
  • Returns are accepted only at our designated return warehouse.
  • Service-related products are non-refundable unless verified after inspection.
  • Claims involving customs issues, odors, deleted tracking information, or similar circumstances may not qualify for compensation.

💌Need Help?

If you're unsure whether your order qualifies for a refund, replacement, or return, our support team is happy to assist.

Email: support@girlyday.shop